The Secrets of Performance Appraisal

“Too many companies remain in denial about the benefits that a well-executed performance-management system generates. They may articulate the importance of transforming their stale “best-effort” culture into a tough-minded, results-driven one, but they fail to fathom that performance appraisal is the best tool available for muscle-building an organization.

So, understandably, those companies that have learned to wield this tool effectively don’t want to talk about it. I came to realize just how tightly such secrets are held when I began work on a performance-management benchmarking study conducted last year by the American Productivity and Quality Center (APQC) and Linkage Inc.

So, you ask, what are these secrets? What are America’s best organizations doing in performance management that the rest of us can learn from?”

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