Bob Sutton

Why would you need forced rankings to get rid of bad apples if you were doing your job right as a company or leader? The best don’t wait for yearly evaluations—they deal with it now. It always amazes me that—as much as I admire GE in other ways—that they embraced six sigma (based on Deming-like logic that a system in control will have few if any defects) and at the same time embraced a system based on the assumption that 10% of the human “parts” would be defective each year and have to be discarded.

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