Paul J.H. Schoemaker

Most companies promote managers for hitting designated targets rather than for pursing the best process strategy. A good plan which fails is seldom rewarded, even if it had evident merit. But some companies do inculcate a smart process mindset in their culture and try to reward it. […] Has your organization ever given a performance reward for an excellent plan that happened to fail? Although most companies only reward good outcomes in the short term, good processes yield the best outcomes in the long run.

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